Customer Service Representative (TD Bank)

Customer Service Representative (TD Bank)

Markham

Salary: $16/hour

Responsibilities:

• Create a legendary customer experience at every interaction and look for ways to contribute to the ongoing improvement of the overall branch customer experience 
• Complete financial transactions such as deposits, withdrawals, bill payments and/or other account transactions for customers in an accurate and efficient manner 
• Ensure the customer area is professional and inviting in appearance
• Ensure customer problems are handled appropriately, escalating issues when necessary 
• Proactively demonstrate lobby leadership in the customer lounge, help & advice area and in self serve areas of the branch with the goal to deliver an enhanced customer experience and create a positive “First Impression’” by greeting and engaging customers in a range of sales, service and informational conversations
• Contribute to a positive working environment  Actively participate in the performance management process
• Meet professional/personal development objectives by utilizing learning maps
• Actively participate in regular meetings and coaching session
• Engage customers in conversation to understand and meet their current and future financial needs by proactively providing them with advice and appropriate products and services 
• Contribute to the achievement of branch business objectives by meeting or exceeding individual  sales & referral goals
• Understand and meet the needs of customers by providing them with advice on appropriate products and services, and/or identify sales opportunities and refer customers to appropriate team members or TD partners 
• Contribute to the timely and accurate completion of branch administration work