Sales Engineer Intern

Sales Engineer Intern

Location: Toronto, Canada

Responsibilities:

• Follow the management direction to support accomplishing goals of customer acquisition loyalty and retention.
• Communication with mobile internal team including product, promotion and system function development requirement.
• Define requirements, design the implement plans and prepare feasibility analysis about implement plans.
• Communicate with IT vendors about the implement plans including requirements, interactive design, visual design and testing.
• Assist manager to conduct training to internal team stakeholders to have a better understanding of new products, system functions and operational process.
• Identity areas where can improve customer satisfaction and repeat business, then communicate those issues and possible solutions to upper management.
• Recommend improved solutions to internal team,. showing how changes will lower costs or increase production
• Assist for the lifecycle management of each product: review developed solutions regularly, continuously provide and review optimization suggestions and demand side feedback to extend product life cycle.

Essential skills, Qualifications and Education needed:

• Master’s degree in information technology/systems, computer science or business adminstration
• experience in troubleshooting complex APIs
• Experience in business development, product analysis, customer case and operations.
• Strong understanding and knowledge of Chinese students, residents, dealers in Canada
• Flexibility to work seamlessly with global team in different time zones.
• Self-motivated, customer-focused, result-oriented
• Excellent interpersonal and communications skills; verbally, written, face-to-face and over the phone with partners and co-workers
• Impressive proposal writing skills and presentation skill