[Markham&Downtown] Mortgage Assistant

[Markham&Downtown] Mortgage Assistant

location：Markham&Downtown

position:  Full time

Job requirements:

1.Consistently provide superior responsive service to client fax / e-mail / telephone requests

2.Consistently provide superior responsive execution and delivery of client transactions/requests

3.Familiar with key referral sources and has a strong knowledge of mortgage process which facilitates solutions and problem resolutions

4.Demonstrated personal commitment to ensure skills and knowledge are up-to-date and meet position requirements

5.Manages Mortgage Specialist’s e-mail/mail, proactively responding to correspondence/requests and prioritizes for Mortgage Specialist to read

6.Ensures Mortgage Specialist’s diary is effectively time managed to create capacity for all required activities

7.Manages office routines and expenses ensuring efficiency is maintained through availability of equipment and supplies and effective management of files and records

8.Ensures Mortgage Specialist’s needs are proactively identified and provides required information/documents for him/her to complete duties. Gathers and prepares material required for presentations, marketing initiatives, etc.

9.Supports the Mortgage Specialist to complete/validate Homebase files and ensures due diligence requirements have been met prior to submission to Credit Granting

SKILLS & QUALIFICATIONS:

1.Minimum 2 years of demonstrated excellence in service and sales support role working in collaboration with a sales team providing advice and responding to client requests

2.Exceptional customer service skills

o    Excellent communication skills, oral/written skills, good business writing

3.Strong organizational skills with the ability to multi-task and prioritize
Strong computer skills in Microsoft Office including Word, Power Point, Excel, Outlook

4.Experience with emerging communications and technology (i.e., web based meetings, social media, digital banking, and mobile applications)

please email your resume to “jobmatch@provaluegroup.com”（please put “Apply for Mortgage Assistant” on the email topic）or call 905 604 7660